Política de envio
Thank you for visiting and shopping at jlounaturals Following are the terms and conditions that constitute our Shipping Policy.
General Shipping Information
We are pleased to offer shipping to all destinations within Portugal and internationally using CTT Express. Please review the details of our shipping process below to ensure smooth and timely delivery.
Processing Time
- All orders are processed within [2-3 business days].
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case of significant delays, we will contact you via email or phone.
Shipping Rates and Delivery Times
We offer several shipping options through CTT Express:
Domestic Shipping (Portugal Mainland):
- Standard Shipping (2-3 business days):
International Shipping:
- Europe: Delivery time ranges between 3-7 business days depending on location. Cost: €5.99.
- Rest of the World: Delivery time ranges between 7-14 business days depending on location. Cost: €39.99.
Free shipping is available for customers within Portugal.
Delivery Delays
Delivery delays can occasionally occur due to reasons beyond our control, such as customs, weather conditions, or holidays. If your order is significantly delayed, please contact us at info.jlounaturals35@gmail.com
Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. You can track your package using the CTT Express tracking page: https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?request_locale=pt&srsltid=AfmBOopWC1TzwpU1IoZlLf3p2u5yIePfiRsms6YoNcA4EMuAoZn1Lset
Customs, Duties, and Taxes
For international orders, jlounaturals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages
jlounaturals is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact CTT Express to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Information
For any additional questions or inquiries regarding our shipping policies, please contact us at:
- Email: info.jlounaturals35@gmail.com
- Phone: +351 935 076 091